Do I need an account to place an order?
No, you do not need to create an account to place an order. You always have the option to checkout as a guest. However, we do recommend creating an account to stay up to date on all product newsletters and sales.
Do you have dealer accounts?
Yes. Click the “Become a Dealer” button on the top header of our homepage. This will connect you to our dealer sales representative and they will walk you through what you will need to become a dealer with us.
What is your shipping turn around time?
We aim to get packages within two business days of your order being placed. Please keep in mind only operate from 9-5 Monday through Friday. Orders will not ship on the weekends.
*Be advised* Due to extremely high demand in the industry right now our shipping times may be longer than usual.
Will I be notified when my order ships?
Yes, you will receive an order confirmation email once your order is placed and enters our system. You will then receive another email when your order has shipped with tracking information. Please be sure to confirm your email is correct on your order before submitting it.
What is the best way to contact the customer service department?
There are two ways you can contact our customer service department.
1. You can email us at orders@kmtactical.net, this email goes directly to our customer service department. For all you OG customers, I know you are use to contacting sales@kmtactical.net but this is a general email for KM Tactical and receives roughly 2000 emails a day. Your email is likely to get overlooked in this inbox. So please use the orders@kmtactical.net.
2. You can call us at 816.844.9092 and select the option to speak with a customer representative. If your call goes to voicemail, please leave a message. We are experiencing a very high call volume these days and are operating with limited staff due to Covid-19 restrictions. Your call will be returned.
What are your hours of operation?
Our website is open 24/7 for you to place orders. Our build team, pack team, shipping team and customer service department are open Monday through Friday from 9 AM to 4:30 PM, CST.
When will you reopen your store front?
At this time we are unsure as to when we will be able to reopen our store front. When we moved, we bought a building in an industrial park that was not zoned to have a retail space. We have been working diligently with the city to get our retail zoning approved. There are several BIG changes we have to make to the building and several BIG checks we have to write as well. And of course, Covid-19 slowed down our progress significantly. We can assure you though that it is one of our top priorities for 2021!
HELP! I’ve already placed my order but would like to add another item. Is this possible?
Yes, as long as your order has not shipped out we would be happy to assist you in adding items to your order. Just call our customer service department and provide them with your order number. However, please do this as soon as possible because we do make it a priority to getting orders out as soon as possible.
What do I do if my package tracking number is not updating?
USPS tracking is very limited and might not show the progress of the shipment until delivered. We have experienced numerous sorting facilities scanners being down during the pandemic. However, even if nothing is updated in the system, the package is usually on its way. If you find that your package seems to be stuck at a sorting facility for more than 4 days, please contact our customer service department.
What do I do if I was sent the wrong product(s)?
If you happen to have receive the wrong product(s), please contact our customer service department as soon as possible. Once we have confirmed that the error was due to our order processing, we will send you a prepaid shipping label and you will be able to send the products back at no cost to you. After we have received the returned product(s), we will then ship out the correct product(s) to you.
What is your Return/Warranty Policy
If KM Tactical sends an order to the address on the submitted order and it includes incorrect or damaged product, we can submit an insurance claim, send a RMA, or both, whichever is most appropriate.
Our complete uppers are function tested before leaving our facility. Our barrels and bolts are head-spaced at the respective manufacturing facilities. That being said, QC issues that arise will be handled.
If an order from KM Tactical, or from KM Tactical on one of our additional selling venues, has a functionality issue, we need to be notified within 60 days of time of receipt. I.E. Shortcomings brought to our attention 9 months and two mailing addresses later will not be provided a return label to evaluate. These shortcomings may still be addressed, but it will be the buyer’s responsibility to get the product to KM Tactical, with an assigned tracking number.
If a return is desired due to the buyer changing their mind, going a different direction, or any reason other than a product shortcoming, there will be a 20% restocking fee assessed upon its return and receipt at KM Tactical.
